Q: Why do you use steel as your frame material?

A: High quality steel has a special flex that suits touring cyclists. Its also relatively lightweight and easy to repair, unlike aluminium or carbon.

Q: What do I do if I come for a fitting and after a few weeks riding my bike I think the fit isn't quite right?

A: Our Comfort Guarantee ensures a perfect fit. Some people know what suits them and can get the right fit easily. For others, its a longer process that might involve a few adjustments over a few months. If you decide, after the fitting that the bike doesn't fit as well as you'd like, you've got 2 options: 1) If you know what's wrong and know what will fix the problem, call us and we'll send out the correct part. 2) bring the bike back and we can redo the fitting

Q: Why are handbuilt wheels recommended for expedition touring?

A: Simply put, hand built wheels use much higher spoke tensions, which make for much stronger wheels. If reliability and reassurance is important to you, this is probably the best upgrade you can have.

Q: Why don't you offer disc brakes on your standard models?

A: We’ve been offering disc brakes on our bikes for a couple of years now as an upgrade. As the market changes we anticipate that the number of bikes equipped with discs will continue to increase. Our aim is to offer as much choice as we can, so we offer V brakes, cable operated discs for those who want to fly with their bikes and hydraulic discs for those who appreciatethe self adjusting nature of hydraulic brakes.

Q: Why don't you offer front suspension?

A: because it’s heavy and it saps your energy, even if you can lock it out. It’s also just one more thing to go wrong. If you want better suspension buy thicker tyres.

Q: Do you offer any cycle to work schemes?

Sorry, we don't. Being a company with 1.5 employees we don't have time for the administration and the costs eat too heavily into our profits to be viable. We also hear stories of bike shops having to wait ages before they actually receive payment from the scheme. Some schemes charge us as much as 20% of the sale value in commission, which can be virtually all of the profit in a custom bike.

Q: Do you offer any other ways of making purchasing your bikes easier?

Yes! We offer something that we think is unique..... A savings plan! You come for a fitting, choose your bike spec and then start paying into an account we set up for you. We give you 5%pa interest - far better than you'd get in a bank, and when you've saved the money we build the bike for you. We appreciate that it doesn't give the instant gratification of credit cards, but for people on a marginal income who want a reliable bike, we think it’s a good way to do it.